Treatment Planning Solutions
Systems and Upgrades
Software Options Service
and Support
Support
Services Spares
and Repairs Technical
Hints and FAQ
| Support
Services The team at Prism are all technically qualified staff, each with more than 15 years experience of working on Treatment Planning Systems (TPS), and associated computerised medical imaging and network sub-systems. We support all generations of GE TPS and our own Prism-tps system through priority service contracts, or no-priority time-and-materials orders. Prism provides ongoing support services remotely through telephone, fax, and internet communication to our expert technical support team, backed up with our own inventory of system tested spare parts for next day courier shipment to our customers worldwide. We are here to answer questions, provide troubleshooting assistance, and resolve technical issues that you may have with any part of the system - hardware, application software, UNIX operating system, and network interoperability problems. Two levels of support contract are offered: Bronze Support Contract - provides priority response and unlimited calls for technical support and troubleshooting assistance, software updates, advance shipment and forward exchange/repair of replacement parts when needed, discounted hardware and software options and upgrades, early access to new developments, regular problem reporting. Silver Support Contract - provides all the same services and features of the Bronze level contract but also includes the cost of replacement and exchange/repair parts. |
| Spares
and Repairs Prism has the infra-structure in place to manufacture, supply, repair and test any component of the Target, Target Series2, Target2, and Prism-tps systems. We maintain our own inventory of system tested parts to provide a fast turnaround on the supply or exchange of replacement parts. The status of components required to manufacture replacement parts is regularly monitored to identify obsolescences. We remanufacture and refurbish parts, and develop validated feature- and plug- compatible alternatives to sustain availability of spares and repairs. Contract customers receive priority response on shipment of replacement parts and advance repair exchange of faulty parts. Non-contract customers must provide PO number before shipment of a replacement part, and in case of a repair, the faulty part must be received at Prism's UK office and be verified as a repairable part before it is repaired or exchanged. |
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Technical
Hints and Frequently asked Questions |
| For a quotation on any TPS support services E-mail sales@prism.co.uk |
| For any other information Contact Us |
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